Townsend

General Information

• Hours of Operation and Contact Information:
• • Prime Cabinetry Customer Service is available M-F 8AM-5PM EST and 8AM-7PM EST on the last business day of our sale periods.
  • Contact us at 844-540-1885 or customerservice@primecabinetry.com with any questions or concerns.
• Account Information:
• • By creating an account with Prime Cabinetry, you are responsible for all activities which occur within your account as well as agree that all information is correct to the best of your knowledge. Prime Cabinetry reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion.
• Customer Order Agreement:
• • Before placing an order, it is the customer's sole responsibility to review and approve all quotes used for purchase. This includes a quote or shopping cart list created by the customer/account holder or one created by a Prime Cabinetry team member. We are only responsible for processing orders as received, so please ensure that your quote/order is complete and exactly what you intend to purchase.
• Pricing:
• • Due to the nature of an ever changing industry, product pricing is subject to change at the discretion of Prime Cabinetry with or without notice.
  • Quotes created either by the account holder or a Prime Cabinetry representative are valid for 7 business days.
• Inventory Policy:
• • Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items in your shopping cart are found to be out of stock, please contact our customer service team for possible ETA’s and special ordering instructions.
  • Due to ever changing styles and trends in the Kitchen & Bath industry, our manufacturers may make modifications and or discontinue cabinetry offerings without notice. If your order is affected by one of these changes, we will do everything we can to provide a solution.