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Derivati quartzRESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA
HausPro™, LLC provides a Lifetime Limited Warranty that its product, Derivati™ Quartz ("the Product"), will be free from manufacturing defects under normal use and service. This non-transferrable warranty covers the Product only and is extended solely to, the original purchaser(s)/ home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HausPro™ Certified Fabricator/Installer, ("Owner(s)") and maintained in accordance with the Derivati™ Quartz Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.
The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each slab. In addition, some of the Product colors contain movement or veining and variances due to the randomness of this effect are to be expected and are not covered under this warranty.
Although the Certified Fabricator / Installer is responsible for carefully inspecting the Product prior to fabrication and installation, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.
Product failures due to manufacturing defects will be repaired or replaced by HausPro™ at its discretion. HausPro™ will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.
Derivati graniteRESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA
HausPro™, LLC provides a Lifetime Limited Warranty that its product, Derivati™ Natural Stone (excluding Marble) treated with Granite Pro("the Product"),will be guaranteed free from stains or spills from foods and beverages under normal use and service. Granite Pro is the HausPro™ approved sealant ("the Approved Sealant").
This non-transferrable warranty covers the Product only and is extended solely to,the original purchaser(s) and home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HausPro™ Certified Fabricator/Installer,("Owner(s))" and maintained in accordance with the Derivati™ Natural Stone Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.
The Product is quarried granite material only and is subject to veining and slight variances, including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that occur naturally in the stone. These natural variances are to be expected and are not covered under this warranty.
The HausPro™ Certified Fabricator/Installer is responsible for carefully inspecting the Product before fabricating and for applying the Approved Sealant to the Product in accordance with the labeling instructions prior to installing the Product. However, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.
Product failures due to manufacturing defects will be repaired or replaced by HausPro™ at its discretion.HausPro™ will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.
What is quartz?
- Quartz is a stone surface made from pure, natural quartz. The countertop offers the natural beauty of quartz with up to six times the strength and durability of granite. Approximately 93 percent of this countertop is mined quartz crystals, one of nature's hardest materials. The quartz is combined with high-quality polyester resins and pigments producing a natural stone without the high-maintenance while making it resistant to heat, scratches, and stains
What is natural quartz?
- Quartz is one of the hardest components of natural granite. Quartz rates 7 out of 10 on Moh's Scale of Hardness. The only materials harder are diamonds, sapphires and topaz. The quartz crystals are used to create a beautiful and strong surface that is highly scratch and impact resistant.
What are the advantages of quartz surface countertops?
- A high-performing surface, quartz is nonporous preventing unwelcome germs, bacteria and mildew. It does not require sealing, conditioning or polishing. Quartz is also scratch and stain resistant unlike alternative surface options such as granite, tile and marble.
What quartz surface products are available?
- Quartz comes in stone slabs that vary in thickness. Each slab is fabricated into a variety of design applications. Quartz is available in 2cm (3/4") and 3cm (1 1/ 8") thickness. Please check for availability in your market.
How do I care for my quartz surface countertop?
- Simply clean up any spills with soap and water. For routine cleaning, use a small amount of cleaner that is non-bleach and nonabrasive along with warm water and a damp cloth. Repeat as needed to keep the lustrous gloss and radiant sheen. Although quartz is resistant to stains, any type of spill should be cleaned as soon as possible. Any liquid spills, fruits, vegetables, or other foods should be wiped up and cleaned with soap and water.
Is quartz scratch resistant?
- Because quartz contains approximately 93% quartz, the hardest components of natural granite, the surface is highly scratch and impact resistant. However, as with any surface, sudden impact, excessive force/pressure, or misuse can damage the stone surface.
Can you cut directly on the quartz surface countertop?
- Although quartz is made of more than 93% natural quartz crystals that are up to six times harder than granite, it is always recommended to use a cutting board to prevent any dulling of the surface.
Can hot plates and pans be placed directly on the quartz surface countertop?
- While quartz can withstand heat, we still recommend the use of hot pads or trivets when using cooking units such as electric frying pans, crock-pots, or roaster ovens. Prolonged exposure to heat will damage your quartz surface countertop, and such damage is not covered by warranty.
Is quartz color consistent?
- The countertop is made from pure, natural quartz. Variation in quartz, color, shape, pattern and size are unique traits of quartz surface countertops. Color variance is an inherent trait expected of quartz. In addition, small blotches or random distribution of particulates are an inherent part of the overall design and composition and are not considered to be defects or product non-conformity. The Lifetime Limited Warranty does not cover color variance, and the quartz surface countertop will not be replaced for these unique, inherent traits.
Will my quartz surface countertop have seams?
- Quartz is not a seamless product; seams are generally visible. Inspection for color coordination across seams and multiple pieces is strongly recommended. The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Seam placement is at the discretion of the fabricator. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. Our certified fabricator installer can show you where seams will be placed on your countertop.
Will the small sample piece I have match my countertop once it's installed?
- Variance in color, shade and pattern is an inherent trait expected of the quartz product. Samples of quartz are often shown in 4" x 4" or 4" x 8" sample sizes. These samples are cut from large quartz slabs and only represent a limited portion of the actual stone. Please refer to samples only as a general indication of a particular color's design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of quartz slabs and may vary from the actual, installed product.
Will dark colors require more maintenance?
- All dark colors of any quartz material require more maintenance. Under ordinary use darker, colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter color patterns. Naturally these colors require more care to maintain their appearance.
Will quartz surface countertops have lamination lines?
- If you select a 1 1/2" edge, then lamination lines will be visible. A lamination line is created when two pieces of quartz are seamed together to create a 1 1/2" front edge.
Why should I choose granite?
- Granite is an aesthetically decorative natural stone surface
- Extremely durable as it is one of the hardest natural products
- Adds sophistication to your home and style in your kitchen or bathroom
- Unique colors, shades and patterns
- Ease of maintenance
- Protects against mold and mildew
- Maintains its polished look
- Normal use of kitchen knives or cookware won't leave scratches
- Adds to the resale value of your home
Do I need to be at the home during the measuring and installation phases?
- We recommend you are at the home during the template/measure process to answer any potential design questions and provide input on seam locations. You must be present during installation as well.
Can I cut on my granite countertop?
- Granite is extremely hard and can withstand even the sharpest knives, but doing so will quickly dull your knives so we recommend a cutting board.
Can my granite countertop be damaged?
- Like any surface, high impact blows can do harm to your granite, and it can chip if subjected to sharp tipped hard objects. Although granite installations come sealed, unsealed granite can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans, or burning liquids, will not affect granite under normal circumstances, but it is recommended to use trivets whenever possible.
My small tile sample of granite has pits on the surface. Will I have these on my kitchen counters?
- Granite often has tiny pits or spaces between the various mineral crystal as well as natural fissures. These are not structural defects and occur naturally due to the immense amount of heat and pressure the stone is subjected to prior to being mined. "Pitting" in the granite is simply where a small crystalline quartz void occurs; it is not a sign that the granite is eteriorating. These characteristics are part of the natural beauty of stone, and will not impair the function or durability of the material.
Can I set a hot pot on my granite countertop?
- Granite is formed by extreme heat and pressure occurring beneath the earth's crust. It is highly unlikely that a granite countertop would crack, or discolor, when exposed to a hot pan, but a trivet is recommended.
Can my granite countertop chip or crack?
- Granite can chip, but usually in cases of severe abuse with a hammer or impact tool. If a minor chip should occur, it can usually be repaired using a granite dust and epoxy mixture. Granite is most susceptible to cracks during shipping and installation, but once installed it will not crack under normal circumstances. Extreme home settling or shifting foundations can cause cracks, and we do not recommend you stand on the countertops.
Can granite be repaired?
- It is very hard to damage granite due to its natural characteristics. If any damage should occur, it can usually be fixed with a mixture of epoxy and ground up chips of granite.
Are seams visible?
- A colored epoxy resin is used during installation which is mixed with colored crystals to match the granite as closely as possible; however, you will be able to see and feel the seams.
Does granite stain?
- Most natural stones are porous to some degree. Granite will be installed with sealer in place which prevents stains. Post installation, you can use cleaning products which have a sealer as part of the formulation which will refresh and replenish the sealer.
How do I clean my granite countertop?
- Granite can be cleaned with any mild cleaner such as warm water with dish soap. It is however preferred to use a specially formulated cleaner, which has a sealer included in the formulation. If you choose to use soap and water, the soap can build-up on the surface leading to a duller appearance. Avoid using vinegar, bleach, ammonia or other general purpose cleaners, not formulated for stone. All spills should be cleaned-up as soon as possible.
Will my granite look like the Online or in-store sample?
- The Online and in-store sample is a color reference only. Granite is a natural material so each slab will vary in color, tone, pattern, etc. Therefore, it is always recommended you make an appointment to view your slabs.
How is granite formed?
- Granite is an igneous rock of visible crystalline formation and texture. It is composed primarily of feldspar, quartz, and mica. It starts off as liquid magma deep within the earth's core where it is cooled and compressed over millions of years under tons of pressure. It is then quarried, cut and polished. Thereafter, it can be applied in various ways like kitchen countertops, vanity tops, fireplace surrounds, and other applications.
Is granite expensive?
- The cost of granite counters can vary depending on the color, edge profile and custom shapes used in the layout.
Why is quartz different from marble and granite?
- Quartz is an engineered stone so it is man-made while marble and granite are natural stones. Quartz color and patterns are consistent while natural stone colors and patterns can vary greatly from slab-to-slab.
Where can I use granite?
- Granite is suitable for kitchen countertops, vanity units and other custom designs.
Are there different qualities of granite?
- Yes, there are different qualities of granite.
Can I have input on the lay out of my countertops on the slabs?
- Yes. It is recommended that you visit the location housing the material and choose your stone with a layout in mind.
How do I support overhang?
- Anything with an overhang of more than 10" needs to have a support. You should consult one of our certified fabricators to determine what support is required and your options for the support. Note: Wood decking is used to further support granite countertops and will likely be exposed. Trim work is typically required and will not be the responsibility of the installer.
What is the difference between "honed" and "polished" granite?
- "Honed" and "Polished" refer to the finish of the granite. The finish of honed granite will range from flat to a low sheen gloss, which gives the stone a softer look. Polished granite refers to the glossy, highly reflective appearance, giving it a smooth, sleek look. A polished finish is much easier to maintain than the honed finish and is standard on all granite countertops.
Bellavati acrylic solid surface
How hygienic is solid surface?
- Solid surface is nonporous, so germs can't penetrate. Also, if you choose an integrated sink, there are no sink lips where germs can hide.
Is there any special cleaning or care needed for my solid surface countertop?
- No. Due to its nonporous attribute, there is no wax or sealant required. Solid surface can be cleaned with soapy water or an ammonia-based cleanser. Rinse and wipe dry. Avoid using strong acidic cleansers (like those designed for drains, toilets or ovens). Some of them can cause whitening, which can be difficult to remove.
Do solid surface countertops stain?
- Solid surface is nonporous, so it's naturally stain-resistant. Stains just can't penetrate the acrylic solid surface. And unlike granite, solid surface never needs to be periodically sealed to resist stains.
What if I scratch my solid surface countertop?
- Don't panic. Your solid surface countertop is completely renewable. Usually, just buffing with a Scotch Brite™ pad will remove all but the deepest scratches. For deep scratches (cuts), gouges, and chips, please contact your solid surface certified fabricator installer. In most instances, your countertop can be restored to its original state.
Can I use my solid surface countertop as a cutting board?
- No, the use of a separate cutting board is recommended.
How can I prevent heat damage to my solid surface countertop?
- By not placing hot pans or pots directly on your solid surface countertop. The use of hot pads and/or trivets is recommended. Prolonged or extreme heat can cause discoloring.
Do solid surface countertops have seams?
- If seams are necessary, placement will be at the fabricator's discretion. Solid surface seams will be inconspicuous (not invisible).
Do dark colors show wear and tear?
- Dark colors of any solid surface require more maintenance and cleaning. Under everyday use, darker colors will show dust, rubs, fingerprints, scratches and watermarks, easier than lighter color patterns.
How do I clean my solid surface sink?
- The same way you clean your countertop, or use Soft Scrub liquid cleanser and a gray Scotch Brite™ pad. Rub over the entire sink to blend in the finish.
How do I clean my stainless steel sink?
- After each use, rinse thoroughly. To minimize mineral deposits or water spotting, wipe the sink dry with a clean, soft cloth. Avoid any abrasive cleaners such as steel wool or scrub pads, as this will dull the finish. Avoid having household cleaning agents such as bleach sit in the sink as this may damage the finish. Stainless steel doesn't rust; however, use of appropriate stainless steel sink cleaning agents is recommended for removing various surface residues.