FAQ

General Info

What are your office hours

Do you have a showroom where I can view the cabinets?

Products

Are your cabinets KCMA Certified?

Are your cabinets Carb2 Certified?

Do you sell doors and drawer fronts?

Do your products have a warranty?

Do you sell unfinished cabinets?

How are your drawers constructed?

Are your cabinets assembled or RTA (Ready to Assemble)?

Do you sell bathroom cabinets as well?

Do your products contain particleboard?

Do your glass door cabinets come with glass?

Can I get a different stain/paint color from what I see online?

What else does Prime Cabinetry sell besides kitchen and bath cabinets?

What is the difference between MDF/HDF and particleboard?

Are your cabinets finished on the sides?

Do you offer cabinet modifications?

How can I visualize the cabinets in my home before I buy?

Designs/Sampling

How much do designs cost?

What do I need to provide to get a design done?

How long does it take to get my design back?

How do I measure my kitchen/bath?

Does Prime Cabinetry offer measurement services?

How much do samples cost?

Why do I need to get samples?

Do I need to return the samples?

Can I return my samples for a refund?

Pricing

How does your pricing compare to my local showroom?

What do I need to provide to get a quote?

How long is my quote good for?

Do you price match?

Do you offer discounts for professionals?

Do you run specials/promotions?

Ordering

What forms of payment do you accept?

Do you offer financing options?

How long does it take to receive my order?

Can I purchase over the phone?

Is it safe to order online?

Shipping/Delivery

How will my order ship?

How much does shipping cost?

Can I pick my order up?

Will someone call me to schedule the delivery?

Do I need to be home when the cabinets arrive?

Where do you ship your products?

What else do I need to know about receiving my order?

What if I have Limited Access

Will my order be delivered inside my home?

Assembly/Installation

Do the cabinets come with assembly/installation instructions?

Does Prime Cabinetry offer assemble/installation services?

Damages/Returns

What do I do if my order has visible damages/missing items?

Should I refuse my order if there are visible damages to the shipment?

Can I return my order If I decide that I do not want it?

How quickly are claims processed?

How long do I have to check my order for concealed damages?

Will I be reimbursed for any labor or time pertaining to filing a damage claim?

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