Lifetime Limited Warranty
Prime Cabinetry warrants its products against manufacturing defects in material and quality to the original purchaser for as long as they own their home. This warranty is for products used for residential purposes only, is valid ONLY in the continental US, and is not transferable to subsequent owners. Proof of purchase is required on all warranty claims.
For the warranty to apply, cabinets and accessories must be assembled and installed properly according to what Prime Cabinetry deems is a common standard/practice adhered to by kitchen and bath industry professionals. These common standards/practices include but are not limited to: the correct number of fasteners being used for cabinet assembly, proper clearances for cabinet doors and walkways are adhered to, cabinets are mounted at the correct heights from the finished flooring, and local building code requirements are met.
It is also required that the cabinets be properly stored in an indoor, climate-controlled environment such as an insulated garage, storage unit, or home. This warranty is null and void if the cabinets are not properly installed or maintained.
Prime Cabinetry does not warrant any products against the following: normal wear and tear, misuse, exposure to extreme temperatures such as cabinets in contact with or near ovens when self-cleaning cycle is used, severe high/low humidity, water damage such as damage to cabinets resulting from exposure to water like steam and wet mopping, chips in painted finishes near knobs or pulls as they typically result from contact with fingernails and jewelry, intentional damage, customer modifications made on site and not made by Prime Cabinetry, improper storage/installation, fire, smoke, acts of God, or exposure to harsh chemicals.
For dents, scratches, and chipped finishes that might result from shipping damage, as well as missing components within cabinets, please see our damage claim policy under our Terms and Conditions for more information.
Additional conditions excluded from the warranty include the following conditions discussed in paragraphs numbered 1-4:
- Tolerances - Sizes specified for cabinets, accessories, and parts are subject to variations within specific tolerances. Wood will naturally expand and contract with changes in humidity and temperature. Therefore, sizes may vary up to 1/4".
- Load ratings - Our cabinetry, shelves, and drawers are tested and warranted to load ratings established by the National Kitchen Cabinet Manufacturers' Association. Cabinetry, shelves, and drawers loaded beyond those ratings are not warranted.
- Expansion and Contraction of Wood - Because wood is a hygroscopic material (naturally absorbs moisture from the air), it will constantly adjust to variations in relative humidity. We recommend maintaining a relative humidity of 40% within your home to help prevent the shrinkage/expansion of the wooden products within your home.
- Joints and Seams - Seams will often be visible on face frames and 5-piece door and drawer fronts, especially when painted. Wood joints will naturally expand and contract with changes in humidity and temperature (i.e., changes in season). Therefore, cracks in the joints are not considered defects.
Cabinet Finishes & Natural Wood Variations
The appearance of any finish on wood will be affected by wood species, color, grain, lighting, aging, depths, angles of door profiles, and sanding processes. In addition, plywood such as that in cabinet doors will accept finishes differently than solid wood such as that in trims and moldings.
Hand-crafted finish techniques, such as glaze, will create further variation within the same finish from door to door and cabinet to cabinet. A glazed finish accentuates the door and drawer front profiles. Glazing is hand applied over a stain or paint and may consist of random drips, runs, etc. This is not considered a defect and is to be expected with hand-applied finishes.
Based on these factors, our warranty does not cover variation of finish from cabinet to cabinet or order to order.
Natural Wood Variations
Natural woods vary in color and wood grain pattern and may exhibit color change over time. This variation adds to its natural beauty and is not considered an imperfection. Cabinetry may darken or lighten over time due to environmental factors such as exposure to artificial/natural light, moisture, household cleaners, smoke, etc. This is a natural process and can be expected.
This warranty does not cover the natural aging or darkening/mellowing of wood color, inherent growth characteristics, or variation in wood.
Prime Cabinetry will determine if the product is repairable or replaceable when a warranty claim is made. Warranty claims do not include any costs associated with the removal or replacement of products.
If a defect covered by warranty is found, we will, at our discretion, either replace or repair our defective cabinet, defective accessory, or the defective parts. Only the faulty/defective components will be repaired or replaced. Such repair or replacement of the defective cabinet or accessory is the sole remedy available to you concerning any warranty claim submitted. All parts other than those repaired or replaced will remain as is.
Due to ever changing technology and industry styles, we update our cabinet door styles, finish/color options, hinges, drawer glides, SKU offering, etc., regularly. This means all Prime Cabinetry products are subject to being discontinued at any time, with or without notice. For this reason, replacement cabinets or accessories may differ/vary from the original product purchased. Therefore, we cannot guarantee that replacements will be exact duplicates of the defective item(s) in your warranty claim.
If an item/product or cabinet style to be replaced has been discontinued, or is no longer manufactured by Prime Cabinetry, it is considered no longer covered under the warranty. In the case an item similar, comparable, or complimentary to what is being claimed is available, this option will be offered as a replacement.
To file a warranty claim, sign into your account and click on damage claims or email email@example.com. If you purchased our products from a professional not directly associated with Prime Cabinetry such as a contractor, builder, designer, etc., we recommend having the account holder submit the warranty claim or provide you with the information needed to submit.
Incidental and Consequential Damage
This warranty shall become void if the cabinets are in any way modified on a job site after purchase, improperly installed, or damaged before or during the installation. This also disclaims products utilized in any application other than the standard.
Prime Cabinetry is NOT responsible for any labor cost, installation cost, or to remove and reinstall materials and related components.
This warranty is limited solely to material supplied by Prime Cabinetry.