Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.

To file a claim for damage or shortage, please send an email to: info@primecabinetry.com within 48 hours of receiving your order .

Upon receipt of the damage claim, we will send a confirmation email and proceed with shipping replacements as soon as possible.

Expedited shipping service is NOT available for replacements and/or parts.

Items that have been installed or that are not in their original packaging cannot be claimed as damaged.

Prime Cabinetry cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.


All returns must be authorized by Prime Cabinetry prior to return shipment.For authorization, please send an email request to ,info@primecabinetry.com

Returns must be received by Prime Cabinetry within 30 days of purchase.

All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.

No returns on trims, mouldings, fillers or panels

Qualifying returns will incur a 20% RESTOCKING FEE.

The customer is responsible for setting up all return shipments.

Any returned product deemed unsellable WILL NOT RECEIVE CREDIT.