Terms and Conditions

• Hours & Contact
  • Customer Service: Mon–Fri, 8:00 a.m.–5:00 p.m. ET
  • Phone: 844-540-1885
  • Email: customerservice@primecabinetry.com

• Account Responsibility
  • By creating an account, you confirm the information is accurate and accept responsibility for all activity within your account. Prime Cabinetry may refuse service, terminate accounts, edit/remove content, or cancel orders at its sole discretion.

• Customer Order Agreement
  • Before purchasing, review and approve the quote or shopping cart you intend to buy—whether created by you or by our Customer Service/Design team. We process orders as received; ensure your order is complete and accurate prior to checkout.

• Order & Payment Confirmation
  • See how to find and purchase quotes in our tutorial video HERE.
  • Orders must be paid in full before processing and shipping.
  • Accepted methods (retail customers): major credit cards (Visa, Mastercard, Discover, AMEX), Amazon Pay, and PayPal (including financing options where available).
  • After checkout, an email confirmation/receipt will be sent from sales@primecabinetry.com. Please check spam/junk if you don’t see it.

• Order Changes & Cancellations
  • Options to change, modify, or cancel are limited once an order is placed and depend on collection, time of day, and seasonality.
  • Once an order is in processing, no changes, modifications, cancellations, or refunds may be made. If an order is not in processing, Prime Cabinetry may be able to cancel it or make a change. The order processing time is dependent on the cabinet collection, time of day, and time of year. If canceling an order or making a change is possible, a $25.00 administrative fee applies to any order change or cancellation, in addition a 5% fee will be applied to any resulting refund. If a cancellation is possible, additional cancellation fees may apply based on the production stage of the order.
  • All modifications are at Prime Cabinetry’s discretion; any price differences will be collected or refunded once the order has been shipped.

• Pricing & Quotes
  • Product pricing may change without notice. Saved quotes (by you or our team) are valid for seven (7) days.

• Coupon Use
  • One coupon code per order. Coupons cannot be combined with other offers or promotions.

• Inventory & Availability
  • We strive for accurate inventory, but items may occasionally be out of stock. Contact Customer Service for ETAs, alternatives, delayed ship options, or special-order guidance.
  • Our semi-custom line ships to a limited set of ZIP codes; please confirm service to your area before ordering.
  • Manufacturers may modify or discontinue offerings without notice. If your order is affected, we’ll work with you on a solution.

• How to Order
  • See our samples tutorial video HERE.

• Why Samples Matter
  • Finishes can appear different on-screen vs. in person. Ordering a physical sample helps you confidently evaluate color, sheen, and style.

• Sample Types
  • SEMI-CUSTOM:
    • Sample Blocks (5"×5"): Small finish-only swatch (no door profile). Typically ships the next business day via ground.
    • Sample Doors (12"×17"): Sample doors(12" x 17") feature the full door style and finish. They are made-to-order, and production and transit typically take up to 2 weeks.
  • RTA:
    • Sample Door (12"×15"): Full door style transit is typically 3-4 Days.

• Submit a Free Design/Quote Request
  • All requests require the details listed in our measuring guide. See the Free Kitchen Design inquiry page HERE for a step-by-step on measuring and submitting.

• Turnaround Time
  • Designs/quotes are typically completed within 48 hours after we receive all required information (first-come, first-served). Requests submitted after business hours will begin processing on the next business day.

• Review & Approval
  • You are responsible for verifying your design/quote before ordering. By agreeing to Terms & Conditions at checkout, you accept full responsibility for the design/quote. For questions, contact your assigned Prime Cabinetry designer.

• Quote Validity
  • Quotes are valid for seven (7) days. Pricing is subject to change at Prime Cabinetry’s discretion.

• Rush is a courtesy service available only for Allie Nicole assembled and unassembled (RTA) and our Assembled Breanna Madison items. Only when our warehouse is meeting normal processing times. Rush availability may be removed at any time.
• Rush Fee: $150 (subject to change). Select the Rush option at checkout. Rush affects warehouse processing only, not carrier transit time.
• Orders placed by 11:00 a.m. ET (Monday-Friday) are eligible to ship or be picked up the same day. Orders placed after 11:00 a.m. will be ready the next business day.
• Choosing expedited shipping accelerates transit only and does not expedite warehouse processing.

• Stocked Cabinets
  • Allie Nicole, Bella Rain, Luna, Maia Mae: Finished sides match the corresponding paint/stain.
  • Breanna Madison: Sides do not match the textured melamine veneer. If a side will be visible, purchase matching skin panels separately.
• Semi‑Custom Cabinets
  • Semi-custom cabinets ship with unfinished sides by default. Select Finished Side during configuration if desired. If not selected, the customer is responsible for acquiring recommended finishing materials.
• Important difference vs. RTA (ready to assemble): Semi-custom offerings differ from stock lines (e.g., finished sides are not included unless specified). Please review selections carefully and ensure the order reflects your expectations before submitting.

• Assembled Orders
  • Hinge placement must be selected at purchase. If you also buy waste-container or other functional pull-outs separately, note the door will already be installed per the chosen hinge placement. Functional hardware from our Hardware section is sold separately and ships loose for customer/installer installation.
  • Customer is responsible for adjusting the door on-site. This is a standard procedure following transportation, as minor shifts can occur during transit.

• Unassembled (RTA) Orders
  • Hinge placement pre-selection is not required.

• Natural Variation
  • All wood species may exhibit natural wood characteristics such as variations in color, grain, mineral streaks, pinholes, and knots. These are not considered defects.

• Paint vs. Stain
  • Stain penetrates wood; minor scratches may leave some color. Paint forms a surface layer; chips can reveal raw wood beneath. This is expected with normal use.

• Finish Expectation Over Time
  • Color/appearance can vary between production lots or factory locations, especially on orders placed over time. Minor variation between shipments is a normal manufacturing outcome and not a defect.

• Glaze Finish
  • Glazing is a hand-crafted finish technique that is expected to have some inconsistency, dripping, and variation from cabinet to cabinet.

Lead times begin 24 business hours after order placement and may vary during holidays/peak periods.

• Assembled (Stock Collections)
  • Allie Nicole & Breanna Madison: typically 3–5 weeks.
  • Veyla Rose (semi‑custom): typically 7–9 weeks, depending on the number of custom items.
• Unassembled (RTA)
  • Typically 1–3 weeks. Lead times begin 24 business hours after order placement and may vary during holidays/peak periods.

• Free shipping eligibility is based only on the cabinet subtotal (pre‑tax; excludes assembly, shipping and all non‑cabinet items such as hardware, accessories, countertops, wood hoods, etc.).
• Qualifying thresholds (retail)
  • Unassembled (RTA) Cabinets: $2,500+ cabinet subtotal
  • Assembled Cabinets (RTA Collections): $5,000+ cabinet subtotal
  • Semi‑Custom Assembled Cabinets: $6,000+ cabinet subtotal
• Non‑cabinet items do not count toward thresholds and will ship separately with applicable shipping fees.

• “Essential” orders are not eligible for free shipping, regardless of order total. (Cabinet subtotals and thresholds listed above apply only to retail accounts.)

• All semi-custom shipments include:
  • Residential delivery or business delivery with a loading dock
  • Scheduled appointment window
  • White‑glove to first dry area (garage, carport, covered porch)
  • Limited‑access shipping available upon request
• Delivery Window & Frequency
  • Deliveries occur Mon–Fri, 8:00 a.m.–5:00 p.m. (local time), excluding holidays. Semi-custom deliveries are typically once per week per area, subject to route availability and order timing.

Request changes by calling 844-540-1885 or emailing customerservice@primecabinetry.com.

• Fees & Conditions
  • Within 12 hours of order (before processing): minimum $25 Change‑of‑Address fee
  • After 12 hours (after processing): minimum $75 Reconsignment fee
  • After a delivery attempt: a Redelivery fee applies (amount varies by route, distance, and shipment status)
• All fees must be paid before redirection. Not all address change requests can be accommodated; approval depends on shipment status and carrier limitations. Address changes may delay delivery.

• Some destinations incur additional handling (e.g., ferry/bridge tolls, remote or mountainous areas, dense urban zones, areas not accessible by 53′ trailers, unique local restrictions). If notified of limited access, Customer Service will contact you for any additional fee and updated lead time. Minimum limited‑access charge: $125. Contact 844-540-1885 to check your address before ordering.

• You will receive tracking from sales@primecabinetry.com when your shipment leaves.
• The carrier will call 24 hours before delivery to set your appointment window (Mon–Fri, 8 a.m.–5 p.m., in four‑hour increments).
• Curbside delivery only: the driver unloads to the curb/driveway. You are responsible for moving items to a clean, dry area.
• Have a phone/camera, pen, and your itemized order confirmation available at delivery.
• Failed Delivery Attempts & Storage
  • After an unsuccessful attempt, terminal storage is not guaranteed and varies by carrier capacity/policy. If storage is required, Prime Cabinetry will collect storage fees from the customer before release. Contact us with questions.

• Delivery typically occurs within 5–7 business days of terminal arrival and is scheduled once per week per area.
• You will receive confirmation emails from sales@primecabinetry.com when we receive your order and again when it’s en route to the local terminal. Standard tracking links may not be available. The local terminal will call to schedule your window.
• Delivered on a smaller box truck and brought to the first dry area. Set‑up/assembly and debris removal are not included. You are responsible for moving items inside from the first dry location.
• Failed Delivery Attempts & Storage
  • Local terminals typically hold cabinets up to 14 days from arrival.
  • After day 14, storage charges up to $1.00 per cabinet per day may apply (collected by the local delivery company).
  • Each additional delivery attempt incurs $150 (collected by the local delivery company on final delivery).

• Confirm you received all pallets/bundles on the packing list.
• If anything is missing or visibly damaged, note it on the driver’s delivery receipt (not the pallet packing list) before signing. Keep a copy for your records.
• Trims/mouldings often ship in a single long box.

Prime Cabinetry is not responsible for labor/installation costs or wage loss related to damaged/missing items.

• Freight Damage / Missing at Delivery
  • Claim methods - Submit a claim on your account, email claims@primecabinetry.com, or call customer service at 844-540-1885
  • The recipient (18+) must inspect cartons for completeness and visible damage.
  • DO NOT REFUSE the shipment.Instead, note all visible damage/missing cartons on the driver’s delivery receipt and keep a copy.
  • File a claim within 5 business days of receipt for stock orders and within 2 business days for semi‑custom orders.
  • Wide‑angle and close‑up photos are required (include the SKU and photos of the box).
  • Start a claim by contacting claims@primecabinetry.com or 844-540-1885, or submit via your account.
  • Claims are reviewed within 2 business days; we may request additional info/photos. Claims without proper documentation will be denied.
• Concealed Damage (post‑delivery)
  • Claim methods - Submit a claim on your account, email claims@primecabinetry.com, or call customer service at 844-540-1885
• Do not assemble or install any damaged items. Prior to assembly or installation, close up and wide angle photos are required that clearly show the damaged items. Include what the part and sku is of the damaged part.
• Stock: submit one consolidated concealed‑damage claim within 15 business days of receipt
• Semi‑custom: submit within 10 business days of receipt
• Missing concealed items: submit within 2 weeks of receipt
• Submit via claims@primecabinetry.com or your account; Customer Service (844-540-1885) can assist.
• Claims are reviewed in 2 business days; additional details may be required. Incomplete submissions will be denied.

Prime Cabinetry is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur due to receiving damaged/missing items.

• Replacement part will be shipped to replace the damaged piece

• Unassembled (RTA) replacements: 1–2 business days
• Stock assembled replacements: 5–7 business days
• Semi‑custom assembled replacements: 3–5 weeks

• We strive for consistent finish colors, but variations can occur between production runs—especially with semi‑custom finishes. For replacements of damaged/shorted/defective items, we may request a finished wood part from your original order for precise color matching. If a requested color‑match sample is not provided, the replacement may vary in tone/shade. Prime Cabinetry is not responsible for dissatisfaction due to color variation in such cases.

• All returns require authorization.
• Submit a claim on your account, email claims@primecabinetry.com, or call customer service at 844-540-1885
• Return window: Returns must arrive back at the warehouse 30 days from receipt of your order
• You will receive an RMA# and return address.
• Items must be in original, unopened packaging.
• No returns on assembled cabinets (stock or semi‑custom).
• Not eligible for return: Assembled, opened boxes, damaged items, discontinued/clearance, panels, fillers, mouldings, or accessories.
• Customer pays return shipping and up to a 30% restocking fee.
• Items returned damaged/opened/unsellable will not receive credit.
• Credits are issued after restock (typically within 5 business days of receipt) to the original payment method. Card refunds can take 5–10 business days to appear on statements.
• Credit applies to the product only, minus restocking fee. No credit for items lost/damaged in transit or that were assembled/installed.

• Semi-custom items are made to order, once they enter production, you cannot make changes to or cancel your order. Please verify your configuration prior to submitting your order.

• Who qualifies
  • With a purchase (style match required): If your qualifying cabinet order subtotal is $250+ and includes the same door style/collection as the sample, the sample door(s) are refundable.

    Example: An Allie Nicole sample is refundable if your purchase includes Allie Nicole; it is not refundable if it only includes Veyla Rose.

  • Without a purchase: A Maximum of three (3) sample doors may be returned for a credit
  • Limit: Maximum lifetime refund of up to three (3) sample doors across all customer orders
• Condition
  • Sample doors must be returned in undamaged reusable/resellable condition to qualify for a refund
• How to return

  • Ship to:
    Attn: Robert Lanza
    Prime Cabinetry
    1955 Vaughn Rd NW, Suite 106
    Kennesaw, GA 30144

• Refunds
  • Refunds are issued to the original payment method after we receive and inspect the return. Customer is responsible for return shipping costs. Refunds are processed within a reasonable timeframe after inspection.